That have been opened by customer. Some coins may show signs of toning, this is normal with age and does not affect the coins grade, and on many occasions, will enhance the look and value. "ALL" items(including any bonus items, xtra's and/or gifts)should be neatly packed with original packaging(or similar), with sufficient padding, to ensure the item/items arrive in the exact same condition as when received.
Any damage, broken or missing parts/items will void any return.